We’re hiring a Client Success Manager to join our Direct Partnerships team, supporting Maple’s B2B programs where organizations offer Maple as a healthcare benefit to their employees or members.
In this role, you will manage and grow a portfolio of strategic client partnerships, serving as the primary point of contact and trusted advisor for your accounts.
You’ll be responsible for ensuring strong client outcomes, driving retention and expansion, and delivering a high-quality experience across the full partnership lifecycle.
You’ll work closely with the Manager, Direct Partnerships, and cross-functional teams including Sales, Product, and Marketing to align client needs with Maple’s offerings.

5+ years of experience in a client success, account management, or client-facing role, with responsibility for managing long-term client relationships.
Experience managing Enterprise or complex client accounts with multiple stakeholders.
Demonstrated ability to drive retention and revenue growth through upselling, cross-selling, or expansion initiatives.
Strong project management and organizational skills, with experience leading cross-functional initiatives.
Comfortable using data to track performance, identify trends, and inform decisions.
Excellent communication and presentation skills, with the ability to engage senior stakeholders.
Ability to manage multiple priorities independently in a fast-paced environment.
Strong problem-solving skills and a sense of ownership in delivering outcomes.
Experience in SaaS, healthcare, digital health, or client-centric technology environments is considered an asset.
Experience with CRM tools (Salesforce preferred) and data tools (e.g., Looker) is an asset.

Maple for you and your family: 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family. Care starts on day one.
Comprehensive health coverage: Medical, dental, and life insurance because your peace of mind—and your loved ones—matter most.
Health Spending Account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy.
Flex Benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses, or a one-time boost to your retirement savings. You choose what matters most.
Health Days: Life happens. We provide 10 dedicated days for rest, medical appointments, or caregiving, so you can show up at your best.
Destination Days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to 5 days per year.
Group Retirement Savings Plan: We’re here for the long haul. Invest in your future with our group retirement plan.

Client Success Manager – Direct Partnerships

Key skills