Services Operations Coordinator

Role Overview

• Owns the workflow, customer communication, scheduling, and operational execution.
• Coordinate field service jobs from quote approval through completion.
• Schedule technicians, manpower, and job timelines.
• Communicate with customers regarding schedules, updates, and site requirements.
• Manage and update opportunities and job tracking lists.
• Review technician travel requirements and approve bookings.
• Coordinate equipment transportation and job logistics.
• Oversee compliance requirements for upcoming jobs.
• Review JSA submissions and ensure completion.
• Support operational planning and workload prioritization.
• Resolve scheduling conflicts and operational issues.
• Ensure job documentation is complete and organized.

Requirements

• Strong communication skills
• Ability to manage multiple priorities
• Customer-service mindset
• Industrial/service industry experience preferred
• Operations and logistics coordination experience

Benefits

• Robust vacation, statutory holidays as well as sick day policies!
• A possibility for flexibility and an opportunity for occasional remote work.
• Comprehensive Benefits Package.
• Defined contribution plan opportunity to have up to 6% contribution matched (on base salary).
• Growth opportunities, tuition reimbursement, employee assistance program, life insurance, and more.