About this role

Build and maintain strong, trust-based relationships with existing clients
Serve as a primary point of contact for commercial and account-related needs
Proactively monitor client health and identify early signs of dissatisfaction or disengagement
Conduct outbound calls and outreach to generate add-on sales opportunities
Review, analyze, and manage Annual Service Contract renewals
Maintain accurate and up-to-date records in the CRM system

Bachelor’s degree in business, marketing, or a related field
1 to 5 years of experience in account management, sales, or client-facing roles
Strong understanding of sales principles and customer lifecycle management
Excellent communication, listening, and negotiation skills
Highly organized with the ability to manage multiple priorities simultaneously
Proficiency with CRM systems and Microsoft Office tools
Experience using AI tools to support research, communication, and sales preparation
Ability to leverage AI for drafting outreach, summarizing client data, and improving efficiency

Account Manager

Key skills