Technical Account Manager, Client Data Testing Focus

Role Overview

• Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence.
• Lead investigation and resolution of complex technical issues, including escalation management.
• Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions.
• Define and lead client UAT strategy, execution, and sign-off.
• Coordinate testing activities across DataOps, QA, Engineering, and client teams.
• Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria.
• Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation).
• Build trusted working relationships with client technical and operational stakeholders.
• Act as the voice of the customer, translating client needs and feedback into actionable internal insights.
• Ensure clients understand and effectively use Abacus products to achieve business outcomes.
• Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams.
• Contribute to the evolution of support, testing, and delivery playbooks.
• Identify opportunities to improve efficiency through standardization, automation, and tooling.

Requirements

• Experience supporting complex healthcare SaaS data-driven platforms.
• Strong background in technical support, escalation management, and client-facing problem solving.
• Experience leading or coordinating UAT or QA efforts.
• Proficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks).
• Clear, concise communication with technical and non-technical stakeholders.
• Ability to manage multiple priorities in fast-paced client environments.
• Bachelor’s degree in a relevant field or equivalent experience.
• Off hours/weekend work may be required during testing cycles or critical production events.
• Willingness to travel approximately 5–10% to client locations to build and sustain executive-level relationships.
• Scrum Master certification or equivalent experience working in agile/scrum delivery environments.
• Experience leading a QA effort for cloud software, or similar experience.

Tech Stack

• Cloud
• SQL

Benefits

• Unlimited paid time off – recharge when you need it
• Work from anywhere – flexibility to fit your life
• Comprehensive health coverage – multiple plan options to choose from
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here
• Home office setup allowance – one-time support to get you started
• Monthly cell phone allowance – stay connected with ease