Outbound Call Center Agent

Role Overview

• Make 400–500 outbound calls per day using an auto-dialer.
• Follow approved scripts to qualify prospects for home and auto insurance.
• Deliver qualified live transfers to licensed U.S.-based insurance agents.
• Meet or exceed monthly live transfer benchmarks.
• Maintain consistency, professionalism, and energy across high call volumes.
• Accurately disposition calls and follow established SOPs.
• Adhere strictly to scripts, call flows, and training guidelines.
• Communicate clearly with trainers and team leads regarding performance and issues.

Requirements

• Proven experience in telemarketing or high-volume call center environments.
• Experience working with scripted outbound calling.
• Prior insurance experience (home and/or auto) is a plus.
• Experience with live transfer sales models is a plus.
• Clear, fluent English with strong comprehension and communication clarity.
• Ability to maintain pace and quality during long call blocks.
• Comfort working in a metrics-driven, highly structured environment.
• Reliable internet connection and ability to pass a technical setup test.
• Familiarity with Five9 or Ricochet 360 is a plus.
• Computer (NOT Chromebook).
• Windows 10 or 11 or Mac iOS 12+.
• Google Chrome.
• Stable primary internet + Backup internet.
• Headset + Webcam.

Tech Stack

• iOS

Benefits

• Offers Commission