L1/L2 Monitoring and restoration of 350+ ViacomCBS linear Broadcast Channels and DTC/OTT streams.
Provide operational support during Live/Tent Pole and streaming events
QC various Multiplatform streams/devices to ensure ViacomCBS digital properties are operational
Perform channel restoration actions as needed
Review exception-based monitoring tools to flag potential scheduling issues, missing content, missing graphics prior to air as well as daypart timings
Monitoring of various branding initiatives (social/interactive) as scheduled by the networks
Complete daily Operational checklists
L1 monitoring and escalation of ancillary systems; cloud, networking, facilities systems, uplink etc.
Monitoring of syndication feeds to ViacomCBS affiliates
Interact with a large amount of exception-based monitoring systems/tools (i.e. Dataminer, Solarwinds, New Relic, Orion, Weather Tap, Service Now, Slack, Status Page, Send Word Now to detect problems and respond appropriately
QA testing of various software releases as well as new technology platforms
Assist Supervisors with the management of major incidents
Partner with peers at Disaster Recovery facility to maintain Business Continuity Operations
Participate in scheduled training modules to maintain channel procedures and operational guidelines
Requirements
College degree and/or AWS certifications preferred
At least 2 years working in the broadcast, telecommunications, or IT fields
Knowledge of IP or AWS cloud-based technologies
Knowledge of various monitoring systems and tools
Experience with on premise and cloud-based video playout systems
Experience with CDN (content delivery networks)
Knowledge of audio/video measurement equipment
Knowledge of various video/audio formats, such as NTSC/PAL, PCM and AC3