L1/L2 Monitoring and restoration of 350+ ViacomCBS linear Broadcast Channels and DTC/OTT streams.
Provide operational support during Live/Tent Pole and streaming events
QC various Multiplatform streams/devices to ensure ViacomCBS digital properties are operational
Perform channel restoration actions as needed
Review exception-based monitoring tools to flag potential scheduling issues, missing content, missing graphics prior to air as well as daypart timings
Monitoring of various branding initiatives (social/interactive) as scheduled by the networks
Complete daily Operational checklists
L1 monitoring and escalation of ancillary systems; cloud, networking, facilities systems, uplink etc.
Monitoring of syndication feeds to ViacomCBS affiliates
Interact with a large amount of exception-based monitoring systems/tools (i.e. Dataminer, Solarwinds, New Relic, Orion, Weather Tap, Service Now, Slack, Status Page, Send Word Now to detect problems and respond appropriately
QA testing of various software releases as well as new technology platforms
Assist Supervisors with the management of major incidents
Partner with peers at Disaster Recovery facility to maintain Business Continuity Operations
Participate in scheduled training modules to maintain channel procedures and operational guidelines

Operations Automation Specialist

Key skills