Key skills
AzurePowerShellAzure ADEntra IDCommunication
About this role
Role Overview
- Manage and troubleshoot Windows 10 and Windows 11 imaging issues.
- Configure, deploy, and support Microsoft Intune and Windows Autopilot solutions.
- Troubleshoot SCCM/MECM Task Sequence imaging and OS deployment issues.
- Perform device provisioning, rebuilds, refresh, and replacement activities for laptops and desktops.
- Support hardware troubleshooting for desktops, laptops, docking stations, and peripherals.
- Handle endpoint enrollment, compliance, and policy troubleshooting in Intune.
- Troubleshoot Autopilot deployment issues including ESP, hybrid join, and Azure AD join scenarios.
- Provide Level 2/Level 3 desktop support for end-user issues.
- Coordinate with vendors for hardware replacement and warranty support.
- Support software installations, patching, and endpoint configuration management.
- Maintain imaging standards, deployment documentation, and operational procedures.
- Work closely with infrastructure, security, and service desk teams for endpoint-related activities.
- Support migration and refresh projects for enterprise devices.
Requirements
- Strong experience in Microsoft Intune administration and troubleshooting.
- Hands-on experience with Windows Autopilot deployment and troubleshooting.
- Good experience in SCCM/MECM OS deployment and Task Sequence troubleshooting.
- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Experience with Azure AD Join and Hybrid Azure AD Join.
- Knowledge of endpoint compliance and configuration policies.
- Strong troubleshooting skills for desktop/laptop hardware issues.
- Experience in device replacement and user data migration activities.
- Understanding of Group Policy and endpoint security basics.
- Good communication and customer-handling skills.
- Knowledge of Microsoft Entra ID and Conditional Access (preferred).
- Experience with application packaging and deployment (preferred).
- Familiarity with PowerShell scripting (preferred).
- Experience supporting enterprise-scale environments (preferred).
Tech Stack
- Azure