Specialty Operations Pharmacy Technician

Role Overview

• Takes in-bound phone calls from patients and providers.
• Enter prescription orders into the system.
• Support Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational programs developed to improve health outcomes.
• Communicate effectively with patients and providers.
• Focus decisions on interpretation of area/department policy and methods for completing assignments.
• Identify work expectations and quality standards with some latitude over prioritization/timing, and work under minimal direction.
• Follow standard practices that allow for some opportunity for interpretation/deviation and independent discretion.

Requirements

• Must reside and have an active license with the Board of Pharmacy in the state of residence (Ohio, Arizona or Florida)
• Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
• Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience
• Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal resources
• Moderate working knowledge of Excel

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance and many other opportunities