Function as a "solution detective," sitting between cross functional leads, technical teams, and acquisition reps to investigate and resolve host related issues end to end.
Translate complex technical issues into clear, easy to understand summaries and instructions for both internal stakeholders and hosts.
Communicate directly with hosts via email, video call, or Zoom (approximately 25% of your time) to walk them through issues, resolutions, and best practices.
Track tickets, maintain accurate data hygiene across all systems, and report out on host needs and trends with a solution oriented mindset.
Build and maintain a knowledge base of common issues and resolutions, contributing to ongoing process improvements.
Partner with scaled operations teams to implement small scale changes that reduce friction in the acquisition and onboarding funnels.

Bachelor's degree or equivalent experience in a related field.
1 to 2+ years of customer facing experience in sales, customer support, or partnerships operations, demonstrating the ability to communicate effectively with external stakeholders.
Strong problem solving ability with a proven track record of independently investigating and resolving issues, not just logging tickets.
Demonstrated ability to thrive in ambiguity, pivot quickly, and act as a self-starter.
Detail oriented with strong organizational and project management skills.
Accountability for results with a proven ability to deliver against KPIs and business targets.

Marketplace Onboarding Operations Specialist

Key skills