ID Card Management: Generate and manage employee ID cards, ensuring accuracy and timely distribution.
Collaborate with carriers to address ID card-related inquiries and discrepancies.
Census Data Administration: Assist in the collection, organization, and maintenance of client census data.
Work closely with Account Managers to ensure accuracy and completeness in census data reporting.
Carrier Relations Support: Facilitate communication between clients and insurance carriers.
Assist in resolving administrative issues, inquiries, and coordination with carriers.
Claims Support: Provide administrative support in the claims process, ensuring accurate and efficient handling of claims-related documentation.
Collaborate with carriers to address inquiries and facilitate timely claims resolution.
Client Interaction: Serve as a responsive point of contact for clients on administrative matters.
Coordinate with Account Managers to address client needs and concerns.
Documentation and Record Keeping: Maintain organized and accurate records of ID cards, census data, carrier communications, and claims-related documentation.
Team Collaboration: Work collaboratively with Account Managers and other team members to ensure a cohesive and streamlined workflow.
Assist in team initiatives and projects as needed.

Proven administrative/customer service experience, preferably in the employee benefits insurance industry.
High school diploma or equivalent
Strong organizational and multitasking skills.
Detail-oriented with a focus on accuracy in administrative tasks.
Excellent communication and interpersonal skills.
Proficiency in MS Excel, Word, and Outlook.
Ability to work collaboratively in a team-oriented environment.
Life & Health Insurance License required or willingness to obtain.

Employee Benefits Account Coordinator

Key skills