Sales Partner – Spine

Role Overview

• Responsible for the quality of service provided to main customers after product implementation
• Formulates and modifies Customer Service Levels Agreements (SLA's) to meet customer expectations and needs
• Works closely with other departments to secure customer satisfaction through the awareness and ongoing development of work processes
• Maintaining market share and customer satisfaction of existing customers within the assigned territory/customers
• Create new sales opportunity
• Support the organization of local event for education, referral program (Ambassador), targeting new stakeholder and NCS
• Make constant reporting on sales evolution and budget to RSM through Business Review
• Implement strategy at local level in coordinating with RSM, BDM and PM
• Manage and organize training for sales force and coordinate agents activity when required
• Visit periodically the Customers and map Customers stakeholders
• Proactively contribute to the sales and growth requested by Stryker for a specific area
• Be in charge of a transversal project of a big area for a specific task, project, event, education
• Participate actively to the B2S meeting
• Knows the individual customer’s value drivers
• Provide customer with ongoing advice and consultation, helps him to avoid potential land mines
• Customer care for physicians, surgical/theatre staff and hospital administration with the goal of achieving qualitative and sales-oriented consultation
• Marketing programs implementation. Promotions, presentations, launching
• Organizing and conducting trainings, surgical/theatre participation, view surgeries and workshops
• Coordination of the distribution and logistics of the product. (Conditionals, Deposits, Kits)
• Controlling all the resources and materials of his related sales area
• Optimization of the resources
• Regular reporting to Regional Sales Manager, on the evolution of the sales and investments, relevant information from the marketplace and adaptation to the circumstances of the market
• Interface between the external end users/suppliers and internal staff (Customer service, Tender & pricing, Logistics, inventory)
• Send weekly update to Regional Sales Manager on pending orders of product already implanted (when applicable)
• Challenge the status quo
• Solution provider
• Able and willing to transition customers to a new Rep
• Teaching, Tailoring, Design
• Natural Networkers
• Able to develop relationship with multiple and different stakeholders in the Accounts
• Willing to cover large territory
• Portfolio can change frequently
• Need to attend Challenger Sales Training promoting and disseminating the culture of compliance
• fulfill the quality policy and comply with company’s standard operative procedures with particular attention to the Vigilance ones

Requirements

• Degree in Engineering, Administration, Sales or Marketing or related experience in a medical, scientific field or technical career
• Previous experience in the Medical Devices industry and solid knowledge of the healthcare system is required
• From 4 years of experience in a Clinical specialist or Product Specialist role in the Medical devices sector, ideally in Orthopedic or Neurosurgery
• Experience dealing with different hospitals’ stakeholders (including Surgeons, Nurses, Technical services, Procurement, …)
• Experience in the operating room will be ideal
• Advanced competences with Microsoft Office and Salesforce
• Fluent level of Italian and intermediate level of English (min B2)

Benefits

• healthcare
• insurance benefits
• wellness programs
• service and performance awards
• various social and recreational activities