End to End Saturation Support Assistant, Content Moderation

Role Overview

• Perform end-to-end handling of saturation listings, including Detection, Cleansing, Investigation, and Categorization.
• Identify and detect saturation listings across multiple e-commerce and online platforms.
• Conduct thorough cleansing and investigation of detected listings to determine whether they are counterfeit or legitimate, in accordance with established guidelines.
• Accurately categorize each listing and ensure all relevant information is properly documented and reported to the client.
• Maintain consistent and professional communication with the client regarding findings, updates, and clarifications.
• Ensure that weekly Saturation Detection outputs are processed and completed within the required timeline.
• Perform Cleansing, Investigation, and Categorization tasks efficiently using the Unified View system to ensure accuracy, consistency, and timely completion.

Requirements

• ATLEAST 1 YEAR OF EXPERIENCE AS A CONTENT MODERATOR
• Good communication skills, both verbal and written
• Excellent multitasking and organizational skills
• Strong attention to detail
• Ability to work with minimal supervision
• Has experience in back-office / data entry work
• Has experience in repetitive work
• Has experience working in a fast-paced environment
• Basic understanding of databases
• Must be capable of performing Detection, Cleansing, and Investigation tasks
• Must possess good communication skills, both written and verbal

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits upon regularization
• Great Company Culture
• Career Growth and Learning
• Annual Performance Review/Increase
• Equipment provided
• DAYSHIFT