Customer Support Representative, German

Role Overview

• Handle inbound calls from restaurants to help resolve ordering and delivery issues and provide effective solutions
• Identify opportunities for account growth, including cross-selling and driving additional revenue when appropriate
• Call newly registered restaurants that have expressed interest in high daily volume. Follow a structured cadence (calls, emails, WhatsApp) to qualify, convert, and onboard them within 10 days
• Manage written communication channels, including reviewing and logging claims
• Coordinate with stakeholders across the company to ensure smooth resolution and information flow

Requirements

• 1–3 years of inside sales, telesales, or customer outreach experience. Experience in high-volume call environments preferred
• Fluent in Lithuanian, English, and German (C1 level)
• Strong phone presence, persuasive communication, and objection-handling skills
• Comfortable executing multi-attempt outbound cadences and working in a target-driven environment
• Experience with CRM and ticketing systems (Salesforce, HubSpot, or Zendesk)
• Results-driven, organized, and able to manage many leads/accounts simultaneously
• Basic understanding of restaurant industry needs is a plus