Take KOFISI’s existing customer journey maps and convert them into a comprehensive digital experience framework
Map the full lifecycle from discovery and sales through onboarding, daily use, renewal, and offboarding
Identify friction points in the current journey and design digital solutions
Define the client type framework at the commercial level
Design a tiered access model for employee workforce
Own every touchpoint of the member app
Write detailed product requirements and user stories
Lead user testing and feedback loops post-launch
Work with each department head to understand their core software and define how it integrates
Act as the primary liaison with the Workspace Man application vendor

5–10 years in product management, digital experience, or customer experience roles
Proven experience managing vendor relationships for workspace, hospitality, or enterprise technology platforms
Strong requirements-writing ability
Experience designing tiered access or permissions frameworks for multi-user platforms
Familiarity with workspace management platforms
Comfortable working across multiple markets with different currencies, languages, and operational contexts
Bachelor’s degree in business, Design, Hospitality Management, or equivalent practical experience.

Digital Experience Lead

Key skills