Hold full ownership of the end-to-end journey for our large business customers.
Serve as the main point of contact, managing day-to-day interactions and structured reviews to build long-term customer trust.
Oversee the full lifecycle from onboarding to renewal, using data and reporting to ensure account health and billing accuracy.
Proactively manage customers to ensure invoices are paid within terms, partnering with debt specialists when necessary to mitigate risk.
Align with Sales and Partnerships to maximise customer retention and deliver value that supports both customer goals and Good Energy’s mission.
Resolve complex queries by collaborating with internal specialists, balancing customer needs with broader commercial business interests.
Deliver against KPIs and team standards, identifying process efficiencies to support the business during periods of high growth.
Adapt to the evolving energy landscape by continuously developing your industry expertise and mentoring peers to maintain high team performance.

An experienced and passionate Customer Service Advisor or Account Manager with experience of working with commercial customers or in the energy industry.
The ability to adapt to new situations every day, and the drive to succeed both personally and when supporting our customers.
Strong data literacy with the ability to solve complex billing or portfolio issues.
Exceptional verbal and written skills, comfortable presenting to clients and internal stakeholders.
Expert at prioritising a large portfolio and managing time effectively to meet strict KPIs.
Quick to adopt new tools and a drive to find more efficient ways of working.
A proactive team player who enjoys sharing knowledge and is comfortable working independently.
Confident travelling to meet clients in-person from time to time.
Knowledge or experience of renewables, energy and microgeneration is desirable.
Worked with B2B customers previously is desirable.
Experience in managing customer relationships is desirable.

£500 work from home allowance
an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance
an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays.
Option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

Business Account Manager

Key skills