Administer, configure, monitor, and optimize Serasa Experian's workload automation environment
Serve as a technical reference to ensure reliable execution of critical workflows
Support development, infrastructure, and operations teams in implementing and maintaining Control‑M jobs
Keep the production environment operational and aligned with the roadmap
Create, configure, and maintain job flows, ensuring standardization, performance, and governance
Monitor daily routines, handle failures and incidents, and ensure SLA compliance
Develop integrations using Control‑M and file transfer mechanisms
Document procedures, standards, operational policies, and best practices
Perform capacity, performance, and workload optimization analyses
Participate in digital transformation projects related to process automation
Provide 2nd‑ and 3rd‑level support for incidents, problems, and changes
Ensure security, compliance, and access management in the Control‑M environment

Advanced English (conversational)
Bachelor's degree or equivalent in a technology-related field
Knowledge of BMC Control‑M (Administration and Operations)
Proficiency in scripting (Shell, PowerShell, Python, or similar)
Experience with Linux and Windows Server
Experience with ITIL practices (Incident, Change, and Problem Management)
Desired: Knowledge of Airflow
Knowledge of Control‑M Enterprise Manager, Control‑M Server, and Control‑M/Agent
Experience creating, maintaining, and troubleshooting complex workflows
Knowledge of integrations via REST APIs and use of the Control‑M Automation API
Basic knowledge of networking, protocols, and file transfers (SFTP)
Knowledge of cloud environments (AWS, Azure, GCP) and Control‑M SaaS
Knowledge of CI/CD pipelines and DevOps tools (Git, Jenkins)
Experience with observability tools (Grafana, Zabbix, Datadog)

Senior IT Infrastructure Analyst

Key skills