Provide Accounts Receivable and Collections services to customers for all Lines of Business supported
Act as expert advisor on Accounts Receivable and Collections services
Provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution
Act as the primary point of contact for billing and collection inquiries
Research and resolve a variety of complex internal and external inquiries
Efficiently and accurately perform moderate to complex Accounts Receivable activities
Create, review, and recommend necessary documents to generate customer billing
Provide accurate and complete information to business partners and customers
Use a data-driven approach in resolving billing disputes and payment issues
Resolve outstanding aging balances for accounts
Execute internal and external collection activities to maximize cash flow
Recommend billing adjustments, write-offs, and customer refunds to management
Prepare timely and accurate billing and reconciliation reports as needed
Identify at-risk customers based on established triggers
Coordinate with customers, Sales, Management, and other key business partners to problem-solve issues impacting billing and receivables strategies
Analyze customer requirements and provide recommendations

Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience
Bachelor’s degree in Accounting, Finance, or related field preferred
One year of experience working in an ERP-based Accounts Receivable environment preferred
Active Accounts Receivable Specialist Certification preferred
Solid understanding of basic accounting principles, familiarity with SAP preferred
Strong problem-solving skills, documentation skills, research and resolution skills, data analysis, and multi-tasking skills
Critical thinking and analytical, with a solution-oriented approach to work
Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines
Excellent communication and interpersonal skills to effectively communicate with internal and external business partners
Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences
Clean credit history as reported by credit report

Accounts Receivable Specialist

Key skills