Director, Integrated Field Execution Effectiveness – Neuroscience Rare Disease

Role Overview

• Maintain and improve a systematic, comprehensive evaluation of the effectiveness (performance) for a given Novartis field team (Commercial, Medical, Novartis Patient Services, etc.) across all therapy areas and brands
• In close coordination with Insights & Analytics leads (Business Performance, Functional Excellence) and TA and brand level IPSTs, develop field team KPIs for their assigned field function that are aligned with the organization’s strategic goals
• Review and improve processes aimed at proactively uncovering key pain points and drivers of success at the field team level
• Establish local level opportunity identification process in partnership with Field organizations
• Support field team leadership with relevant performance metrics and evaluations to enable responsive, strategic decision making
• Work to establish near-real time awareness of field team performance across their function
• Provide analytics on HCP, Account, & Medical Expert engagement to support all the teams (Commercial, Medical, Novartis Patient Services, etc.)
• Monitor field force adherence to internal tool (e.g., NBA / decision engine, interactive visual aids, etc) recommendations (e.g., HCP prioritization, call plans, follow-ups), comparing performance of high vs low adopters, etc.
• Upskill and mentor the members of their team, owning their professional growth and development
• Establish a team culture of continuous process and evaluation improvement
• Ensure the team is deeply connected to the field facing organizations through direct exposure to field teams
• Identify potential threats and opportunities through proactive competitive benchmarking
• Partner with Resource Optimization team to ensure proper quantification of the value of the sales force
• Partner with the Functional Excellence team to align on requirements for any leadership dashboards & reporting solutions and consult on metrics & data to directly enable the sales force

Requirements

• A bachelor’s degree in Business Administration, Marketing, Life Sciences, or a related field; an MBA or advanced degree is preferred
• Minimum 8+ years of experience in the pharmaceutical, life sciences consulting or healthcare industry, with a deep understanding of statistics, field force operations and sales strategies
• Strong analytical skills with expertise in data analysis and interpretation to drive strategic decision-making and optimize field strategies
• Experience in developing and implementing key performance indicators (KPIs) to measure and enhance field force performance
• Demonstrated experience in managing field force activities, including engagement strategies, sample distribution, and adherence to internal tool recommendations
• Ability to provide data-driven coaching and develop feedback loops and incentive programs to improve field force performance
• Excellent communication skills, with the ability to present complex insights and strategies effectively to diverse audiences, including field leadership and internal stakeholders
• Proven ability to engage and collaborate with cross-functional teams, including medical, access, and commercial teams, to align strategies and initiatives
• Strong leadership skills in a team environment which requires negotiation, persuasion, collaboration, and analytical judgment
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs and priorities

Benefits

• health, life and disability benefits
• 401(k) with company contribution and match
• generous time off package including vacation, personal days, holidays and other leaves