Director of Account Management

Role Overview

• Conducts both front-line account management activity and is responsible for the leadership of the Account Management Department
• Manage inbound and outbound communication with partners/clients, coordinate meetings, and support onboarding and ongoing engagement
• Ensure that account management operations are executed in alignment with all applicable regulatory guidelines, internal policies, and standards of conduct
• Assess the team’s technical and relationship management skill sets and deliver training and coaching to drive continuous improvement
• Lead regular team meetings to review performance, pipeline activity, client needs, and expectations
• Establish work schedules and coverage plans to ensure appropriate staffing and responsiveness to partner and client needs
• Play a key role in ensuring a smooth transition from initial engagement or onboarding through ongoing account support and retention
• Provide departmental updates through reports, discussions, and meetings with senior leadership
• Deliver performance evaluations and ongoing feedback
• Other duties as assigned

Requirements

• Associates’ degree from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education or at least 2 years of account management and/or management experience.
• A minimum of 2 years customer service and/or management experience with preference given to those with direct educational admissions experience.
• Demonstration of highest levels of integrity and professionalism in all aspects, including appearance, demeanor, and attitude
• Demonstrated leadership skills including the ability to develop, motivate, and lead staff
• Capability to prioritize, accept responsibility, and work within deadlines
• Ability to lead and work in an observation/coaching style environment
• Creativity and ability to work independently
• Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
• Strong computer software skills including Google Suite.
• Must have past records of integrity that would ensure compliance with accrediting standards and applicable federal, state, and local requirements.