Financial Aid Officer

Role Overview

• Advise incoming, continuing, and re-entry students on the availability of Title IV funds and resources to cover the investment in their educational cost
• Answer student questions regarding the completion of the Free Application for Federal Student Aid and Direct Loan Entrance/Exit Counseling
• Complete verification on all applications selected by the Department of Education
• Resolve conflicting information that is identified between financial aid documents and other documents contained in the student's file
• Conduct financial aid estimates for students who are interested in enrollment
• Timely submission of student files for Campus Compliance Specialist review, maintaining a low error rate
• Effectively communicate with admissions department personnel to ensure future enrollments have obtained appropriate documentation for packaging
• Ensure files are uploaded into the CampusVue operating system
• Provide updates to the Campus President on students who have not submitted documentation or required paperwork to receive Title IV funding
• Advise students, during the packaging process, of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate
• Effectively use and track activities in CampusVue
• Other duties as assigned

Requirements

• High School Diploma (GED acceptable)
• 1 year of experience in a customer service-related field
• Ability to multitask while maintaining organization
• Excellent verbal and written communication skills
• Demonstrated ability to maintain confidentiality
• Must not be in default on any federal student loan
• Associate’s degree or higher from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education (preferred)
• 1 year of prior experience in Financial Aid (preferred)
• Experience with CampusVue (preferred)