Advise incoming, continuing, and re-entry students on the availability of Title IV funds and resources to cover the investment in their educational cost
Answer student questions regarding completion of the Free Application for Federal Student Aid and Direct Loan Entrance/Exit Counseling
Complete verification on all applications selected by the Department of Education
Resolve conflicting information that is identified between financial aid documents and other documents contained in the student's file
Conduct financial aid estimates for students who are interested in enrollment
Timely submission of student files for Campus Compliance Specialist review, maintaining a low error rate
Effectively communicate with admissions department personnel to ensure future enrollments have obtained appropriate documentation for packaging
Ensure files are uploaded into the CampusVue operating system
Provide updates to the Campus President on students who have not submitted documentation or required paperwork to receive Title IV funding
Advise students, during the packaging process, of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate
Effectively use and track activities in CampusVue
Other duties as assigned

High School Diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
1 year of experience in a customer service-related field
Ability to multitask while maintaining organization
Excellent verbal and written communication skills
Demonstrated ability to maintain confidentiality
Must not be in default on any federal student loan
Associate’s degree or higher from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education preferred
1 year of prior experience in Financial Aid preferred
Experience with CampusVue preferred

Financial Aid Officer

Key skills