Key skills
JavaScriptAgileScrumWireframing
About this role
Role Overview
- lead the discovery and delivery of customer and employee experiences across Consumer and SMB Card portfolio for Fraud and Card Replacement
- collaborate with Senior Product Owner and Business Stakeholders to define the vision, roadmap, features and releases for Credit Card customer journeys
- identify best solutions for customer needs by conducting research, designs, prototypes, and other exploration activities
- develop in-depth understanding of end-to-end customer experience and needs as well as business vision and strategy to inform scrum team backlog prioritization
- focus on holistic approach to create products and services in all channels for external and internal customers
- define, refine, accept, and prioritize stories according to business value, risk, stakeholder priorities, and complexity
- own and maintain one scrum team’s backlog to streamline execution
- partner with BSAs, Tech Leads, and Scrum teams to execute upon this work
- set priorities of the sprint and ensure the team aligns and agrees on a final sprint plan
- participate in program and team events including quarterly planning, demos, daily scrums, sprint planning, sprint review, and retrospectives
- manage activities for completion and proper documentation of business requirements and validate metrics as appropriate
Requirements
- 5+ years of industry-relevant experience
- knowledge of Agile Web Development
- Business Requirements Documentation (BRD)
- Data Visualization
- Digital User Experience
- Employee Engagement
- IT Architecture
- JavaScript
- Wireframing
- Bachelor's degree or a comparable combination of education, job specific certification(s), and experience (including military service)
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level and years of service