Product Manager, Point of Sale

L. Maxwell is a company focused on building enterprise software to simplify mortgage lending. They are seeking a Product Manager for Point of Sale to lead implementations for enterprise customers, optimize workflows, and ensure successful adoption of their digital mortgage platform.

Responsibilities:

• Lead end-to-end implementation for enterprise customers, particularly those transitioning from legacy POS platforms into Maxwell’s ecosystem
• Own post-signature onboarding, including discovery, workflow mapping, configuration, integrations, and go-live execution
• Translate legacy mortgage workflows into optimized, scalable processes using Maxwell’s Blueprint Builder and automation tools
• Configure and deploy integrations across key systems including pricing engines, credit, income and asset verification, eClose, and LOS-connected platforms
• Drive change management efforts to support successful client migration, ensuring adoption across frontline users including loan officers, processors, and closers
• Develop and deliver training, documentation, and enablement resources to support ongoing adoption and operational success
• Identify workflow gaps and proactively recommend improvements leveraging Maxwell BI and automation capabilities
• Serve as the primary escalation point for enterprise clients post-launch, managing enhancements, support needs, and ongoing optimization
• Analyze client usage and adoption data to identify trends, risks, and opportunities for increased engagement and efficiency
• Partner cross-functionally with Product and Engineering to resolve complex issues and influence roadmap priorities based on client feedback
• Collaborate with Customer Success and Sales to support expansion opportunities through improved adoption and demonstrated value

Requirements:

• Lead end-to-end implementation for enterprise customers, particularly those transitioning from legacy POS platforms into Maxwell's ecosystem
• Own post-signature onboarding, including discovery, workflow mapping, configuration, integrations, and go-live execution
• Translate legacy mortgage workflows into optimized, scalable processes using Maxwell's Blueprint Builder and automation tools
• Configure and deploy integrations across key systems including pricing engines, credit, income and asset verification, eClose, and LOS-connected platforms
• Drive change management efforts to support successful client migration, ensuring adoption across frontline users including loan officers, processors, and closers
• Develop and deliver training, documentation, and enablement resources to support ongoing adoption and operational success
• Identify workflow gaps and proactively recommend improvements leveraging Maxwell BI and automation capabilities
• Serve as the primary escalation point for enterprise clients post-launch, managing enhancements, support needs, and ongoing optimization
• Analyze client usage and adoption data to identify trends, risks, and opportunities for increased engagement and efficiency
• Partner cross-functionally with Product and Engineering to resolve complex issues and influence roadmap priorities based on client feedback
• Collaborate with Customer Success and Sales to support expansion opportunities through improved adoption and demonstrated value
• 5–8+ years of experience in enterprise SaaS implementation, technical customer success, or mortgage technology onboarding
• Strong understanding of mortgage workflows and systems such as ICE/Encompass, MeridianLink, and related third-party tools
• Proven experience leading complex platform migrations and driving adoption across multiple stakeholders
• Expertise in project management, including managing large-scale implementations across technical, operational, and executive teams
• Experience creating scalable documentation and implementation frameworks tailored to different stakeholder audiences
• Ability to analyze data and leverage business intelligence tools to inform client strategy and improve outcomes
• Experience supporting or implementing AI-driven support tools or knowledge bases is a plus
• Strong communication skills, with the ability to engage both technical and non-technical stakeholders effectively