Program Manager – Partnerships

Role Overview

• Deliver a seamless, high-quality experience for external partners
• Serve as a primary point of contact for partner coordination and ongoing engagement
• Lead meeting coordination, including agendas, follow-ups, and clear next steps
• Build strong working relationships with community partners, health plans, and providers
• Ensure consistency and continuity across all partner interactions
• Drive alignment across teams to enable execution
• Act as the central coordination point across Partnerships, Account Management, Commercial, Marketing, Product, and Clinical teams
• Ensure alignment between program goals, stakeholder needs, and internal priorities
• Manage dependencies and communication across multiple workstreams
• Drive clarity, accountability, and follow-through across teams
• Strengthen visibility and decision-making through data.
• Own CRM hygiene and usage across the Partnerships team
• Ensure partner activity, engagement, and outcomes are accurately tracked
• Use data to inform outreach prioritization and engagement strategies
• Develop and deliver reporting and insights to support team decision-making
• Build scalable, efficient ways of working
• Design and implement repeatable workflows for partnership management
• Identify inefficiencies and lead improvements to streamline operations
• Support automation and tooling to reduce manual work and increase consistency
• Document SOPs to enable scale and standardization across programs
• Drive better outcomes through insight and iteration
• Track key program metrics and partnership performance
• Identify trends, gaps, and opportunities to improve execution
• Translate insights into actionable recommendations
• Continuously refine processes to improve team effectiveness and impact

Requirements

• 4–7 years of experience in program management, operations, partnerships, or customer success, or equivalent experience
• Proven ability to own and drive cross-functional initiatives in a fast-paced environment
• Strong organizational and project management skills, with the ability to manage multiple priorities
• Experience working with CRM platforms (e.g., HubSpot, Salesforce), with strong attention to data quality
• Analytical mindset with the ability to translate data into actionable insights
• Clear, professional communication skills with experience managing internal and external stakeholders
• Experience in California’s behavioral health, public sector, or education systems preferred
• Collaborative, proactive, and solutions-oriented approach

Benefits

• Excellent Medical, Dental, and Vision Coverage
• Long-Term Incentive Plan (LTIP)
• 401(K) Retirement Plan with company match
• Generous Paid Time Off
• Remote-first flexibility and work-from-home support
• Paid parental leave
• Learning & development opportunities
• 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve)