IT Program Manager

Role Overview

• Establish, mature, and lead the Technology Services PMO, defining governance frameworks, delivery methodologies, standards, templates, tooling, and reporting cadences.
• Provide oversight across a portfolio of concurrent programs and projects, ensuring alignment between technical delivery, business objectives, and overall company strategy.
• Direct, mentor, and develop engineering team members, delegating appropriate day-to-day project coordination, scheduling, and facilitation while retaining accountability for portfolio outcomes.
• Define and track portfolio-level KPIs, earned value, utilization, and delivery health; report program status and risk posture to executive leadership and clients.
• Institute continuous-improvement initiatives that increase delivery efficiency, repeatability, and margin across the portfolio.
• Own the full life cycle of focused technology practices — from ideation and business-case development, through service design, go-to-market, implementation, and ongoing support.
• Act as Product Development Manager for new and evolving managed-service and solution offerings, defining the service catalog, delivery model, pricing structure, and operational runbooks for each practice.
• Partner with engineering, sales, business development, and marketing team leaders to translate emerging market needs and technology trends into productized, repeatable, and scalable solution sets.
• Hold P&L responsibility for the technology practices and customer portfolio under management, accountable for service delivery cost, margin, and profitability targets.
• Design, launch, and lead a comprehensive Customer Success practice accountable for overall customer health, satisfaction, retention, and expansion across the client base.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field; a Master’s degree (e.g., MBA) is strongly preferred.
• Minimum 10 years of progressive experience in IT program/project management, with at least 5 years in a senior program, practice, or PMO leadership capacity.
• Demonstrated experience building or leading a PMO, including governance frameworks, methodology, and team development.
• Proven P&L ownership and financial management of a technology practice, program portfolio, or service line, including budgeting, forecasting, and margin accountability.
• Demonstrated experience developing technology practices or productized service offerings from ideation through implementation and ongoing support (Product/Practice Development).
• Demonstrated experience building and managing a Customer Success function accountable for retention, renewals, and account expansion.
• Experience leading and mentoring cross-functional delivery teams, project managers, and engineers, including subcontractor and vendor management.
• Strong technical background and understanding across the company’s core competencies: network infrastructure, cybersecurity, collaboration, data center, and structured cabling.
• Sufficient working knowledge of networking and wireless technologies, including familiarity with Cisco infrastructure solutions (routers, switches, firewalls, and network services), to effectively manage technical programs, facilitate stakeholder discussions, and assess project risks and dependencies.
• Practical understanding of VMware, Microsoft technologies, and cloud platforms (e.g., AWS, Azure).

Tech Stack

• AWS
• Azure
• Cloud
• Cyber Security
• Firewalls
• VMware

Benefits

• Medical, Dental and Vision
• Health Savings Account
• Flexible Spending Account
• Commuter benefits
• Educational assistance
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off