About this role
Role Overview
- Provide excellent customer service via diagnosis and resolution of technical, operational and implementation issues
- Support technologies/infrastructure related to RIB products
- Escalate unresolved issues
- Collaborate with technical teams
Requirements
- Providing excellent customer service via diagnosis and resolution of technical, operational and implementation issues
- Documenting technical documentation
- Participating in customer conference calls
- Reproducing errors in test systems
- Assisting technical teams during critical incidents
Benefits
- Flex work hours
- 20 days PTO rising to 25 with service
- three paid volunteering days
- primary and secondary parental leave
- well-being support
- medical
- dental
- vision
- 401K