Claims Control Consultant

Role Overview

• Foster and develop good working relationships with business partners within the Claims department, our Global Off-Shore Team and wider business.
• Assist the Claim Controls Manager in the successful implementation of the financial controls and risk management environment, e.g., Sarbanes-Oxley compliance and Financial Self-Assessment (FSA) framework.
• Ensure that monthly exception reports are created, validated, shared and completed ensuring deadlines are met.
• Work closely and manage the day-to-day activities of our offshore team, track quality and improve efficiencies in the process.
• Provide feedback and support to offshore Management Team and internal Claim Management Team.
• Develop, document, and deliver training programme to our offshore team, track the results with effective oversight of quality programme and error rates.
• Project work – work on and deliver ad-hoc projects, deliver them to the wider claim audience.
• Be recognised as a point of contact for quality or risk management queries through effective engagement.
• Assist in the provision and trending of key management metrics.
• To be jointly accountable for innovation in the delivery of operational services by continuously reviewing processes and when appropriate making recommendations to enhance the service to our customers and business partners.
• Take personal responsibility for allocating yourself strictly where it will provide the greatest impact.
• Consider cost benefit approach to business decisions.
• Provide operational support to both onshore and offshore teams, like storing of evidence, Best Practices, ad hoc operational reports.
• When developing new processes or recommending the delivery of new services identifying the key points for measuring any expected improvement.
• Perform other duties as assigned.

Requirements

• University degree or equivalent level of education or work experience.
• Advanced formal financial education preferred.
• Financial control or risk management experience preferred.
• Advanced knowledge of Microsoft Excel, Macros etc. preferred of a willingness to progress skills.
• Basic knowledge of Word and PowerPoint.
• Basic knowledge of Workstation, I90, Openbox+ and Lloyd's claims systems is preferred.
• Experience in auditing claim files/practices preferred.
• Intermediate Change Management: Uses effective strategies to facilitate organisational change initiatives and overcome resistance to change.
• Intermediate Problem Solving & Decision Making: Is skilled at analysing problems and making clear decisions.
• Basic Influencing, Leadership, Power Good at inspiring and promoting a vision; able to persuade and motivate others; skilled at influencing superiors; delegates effectively.
• Results Orientation: Aligns resources to accomplish key objectives; assigns clear accountability for important objectives.
• Intermediate Business Perspective: Understands the perspectives of different functional areas in the organisation; has a firm grasp of external conditions affecting the organisation.
• Intermediate Understanding & Navigating the Organisation (Includes Collaboration) Understands the political nature of the organisation and works appropriately within it; effectively establishes collaborative relationships and alliances throughout the organisation.
• Technical Proficiency: Skilled in the ability to prepare and present data using different forms of software. Comfortable with newer and emerging technology and tools.
• Intermediate Communication: Excellent written and oral communication skills. Effectively articulates financial/accounting/ expense reporting issues to team members, customers, management, and external parties.

Benefits

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.