Use Flexera to identify and fix data discrepancies. You will ensure hardware models, serial numbers, and technical specifications are correctly categorized and mapped.
Monitor the health of Flexera agents and beacons across the global estate. Identify "blind spots" where hardware is not reporting and work with local IT to restore visibility.
Act as the first point of contact for regional ITAM representatives. Provide them with technical guidance on how to correctly update asset statuses and use the global toolset.
Perform regular reconciliations between Flexera and our ITSM (EasyVista) to ensure hardware lifecycle states (e.g., In Stock, In Repair, Retired) are synchronized.
Create technical reports on asset health, hardware age, and discovery coverage to help the Manager identify risks and areas for improvement.
Assist in the technical "offboarding" of equipment, ensuring that retired assets are properly decommissioned in the system and data is wiped/verified according to policy.

2+ years of hands-on experience using Flexera One or FlexNet Manager (specifically the Hardware/ITAM modules).
Strong ability to investigate why a device is missing from discovery tools (checking logs, network connectivity, or agent status).
Familiarity with how tools like InTune, Nagios, or SolarWinds collect and report hardware inventory data.
Proficient in Excel (lookups and pivots are your best friends) and basic SQL to pull and compare datasets from different sources.
You have a natural instinct for spotting "bad data" (e.g., duplicate serial numbers or mismatched hardware specs).
Knowledge IT Asset Management Fundamentals – Understanding of asset lifecycle concepts and ITAM practices.
IT Service Management (Awareness) – Knowledge of how asset data supports ITSM processes such as Incident, Request, and Change.
Compliance & Audit Concepts – Understanding the role of accurate asset data in audits and compliance reviews.
Experience in IT Asset Management, IT Operations, Service Desk, or IT Support roles
Hands-on experience maintaining asset inventories and operational records
Exposure to audits, license reviews, or compliance activities
Comfortable working with structured processes and standardized tools in a team environment.

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Technical ITAM Analyst, Hardware, Discovery

Key skills