Social Media Specialist – Italian, Spanish

Role Overview

• Join a team of community management specialists as the voice of clients’ brand
• Day-to-day social media community management, engaging with consumers and communities on behalf of the brand across social channels
• Actively engage with consumers 1:1, managing responses to questions, concerns, and general brand love.
• Be on the pulse of what’s new in social; knowledgeable about social platforms capabilities and offerings
• Assist in revising engagement tactics and recommendations to clients
• Creation and on-time delivery of social media performance reports
• Line Management of shift team members

Requirements

• Native level/fluent Italian and Spanish
• Strong English written and verbal skills
• Proven experience in online customer support, social media moderation or engaging with social media communities on behalf of brands on social
• Working knowledge of social media platforms, including Instagram, Facebook, TikTok, Twitter, and YouTube, and their audiences.
• Client facing experience is advantageous
• Any experience working with B2B or within logistics industries sought after!

Benefits

• Remote work options
• Professional development opportunities
• Inclusive and respectful environment
• Support for diverse and under-represented groups