Lead enterprise teams that deliver secure, reliable, and high-quality workplace and infrastructure services
Own enterprise Identity and Access Management operations
Lead teams responsible for Windows and macOS endpoint management
Lead Desktop Support teams providing day-to-day user support
Oversee the development, operational support and security of 150+ windows servers in AWS
Ensure end-user and infrastructure services meet SLAs, reliability, and experience goals
Lead, mentor, and develop multi-disciplinary teams
Develop and maintain workplace technology strategy and multi-year roadmap

10+ years of experience in infrastructure, end-user services, or workplace technology
5+ years of people leadership managing multiple technology teams
Strong experience in Identity & Access Management, Windows and macOS endpoint management, desktop support operations, Windows server administration and Microsoft 365 platforms
Experience operating in large, regulated enterprise environments

Director, Infrastructure – End-User Services

Key skills