Administer our full Atlassian Cloud suite — Jira Software, JSM, Confluence, Jira Product Discovery, Bitbucket, StatusPage, and Guard — including user accounts, permissions, project configurations, and Marketplace/Forge app management
Design and maintain custom workflows, issue type schemes, screen schemes, and automation rules (native Automation and ScriptRunner/Groovy) that match how engineering and product teams actually work
Build and maintain JQL-based filters, dashboards, and reports that surface actionable insights for engineering and product leaders
Develop REST API integrations and bespoke functionality using ScriptRunner, Groovy and/or JavaScript to connect Atlassian products to adjacent systems
Gather requirements from cross-functional stakeholders, translate them into scalable platform configurations, and maintain thorough documentation of all customizations and processes
Provide escalated support and contribute to roadmap planning for the P&T tooling ecosystem

5 to 8 years of hands-on experience administering Atlassian Cloud products in a technology or SaaS environment
Deep JQL knowledge and demonstrated experience customizing workflows, permission schemes, screen schemes, and notification schemes at scale
Proficiency with ScriptRunner and Groovy for Jira automation; comfort with JavaScript and REST APIs for custom integrations
Experience configuring Jira Service Management (JSM) including SLAs, queues, portals, and ITSM workflows
Familiarity with Jira Product Discovery (JPD) and linking discovery work to delivery
Strong communication skills and experience working directly with engineering and product stakeholders at all levels
Familiarity with PDLC and SDLC: you understand how the teams you support accomplish their work.

Atlassian Platform Administrator – Product & Technology Operations

Key skills