Coverage Operations Specialist

Role Overview

• Secure coverage on a deadline.
• Negotiate fees in real time.
• Triage a fast-moving pipeline.
• Manage the curveballs.
• Onboard and support attorneys.
• Keep clients in the loop.
• Keep your data clean.
• Make the system better.

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized. You manage many open items at once without letting anything slip.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance