Act as the technical expert for assigned applications and integrations, supporting AMS, MSPs and business partners.
Serve as a technical escalation point, assisting with incident, problem and managed-incident resolution, including root cause analysis.
Collaborate with AMS teams, service owners and product owners to deliver incidents, enhancements and projects by translating business needs into a technical context.
Provide hands-on technical support for upgrades, deployments, go-lives and related activities.
Support application security and governance, ensuring alignment with IT policies and standards.
Contribute to solution design, scoping, estimation, testing (unit/SIT) and proofs of concept.
Coordinate communications with stakeholders, including scheduling outages and change management activities.
Perform peer code reviews and support prioritization and execution of the work portfolio.

University degree with a minimum of 4 years’ experience in application maintenance, support or development.
An equivalent combination of education and experience will be considered.
1–2 years or more of experience working collaboratively with business teams and external service providers.
Experience with SAP S/4HANA IS‑U (meter-to-cash), including billing or device management integrations.
FI‑CA experience is considered an asset.
Hands-on expertise with SAP ABAP, SQL, CDS views, SAP Cloud Platform, workflows, BRF+, Fiori/UX, Adobe Forms, OpenText, and performance monitoring and debugging.
Good knowledge of the software development lifecycle (SDLC), Azure methodologies and FRICEW estimation.
Broad IT experience across projects, process and data analysis, implementations and operations, with the ability to align IT solutions to business objectives.
Knowledge of PMO framework and IT governance.
Strong analytical, problem-solving and decision-making skills.
Excellent communication and stakeholder management skills, with the ability to explain technical concepts to business audiences.
Demonstrated ability to prioritize effectively in a matrix environment.
Results-oriented, adaptable and a strong team player.
Proficient with Microsoft Office.
Fluent in French. Because this role requires frequent interaction with colleagues who do not speak French, a strong command of English—both written and spoken—is required.

A flexible benefits program that allows each employee to choose the level of coverage needed for their family for health, dental, life and disability insurance.
Paid maternity and parental leave offering up to 20 weeks of paid leave for birth parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Competitive retirement savings plans, including an employee share purchase plan as an investment option.
Paid time off (vacation, sick leave), paid personal days (location dependent) and paid public holidays.
An Employee and Family Assistance Program (EFAP).
A wellness program focused on supporting employees’ overall health by offering tools, resources and opportunities to improve physical, mental, social and financial well-being.
The Enbridge FlexWork program (hybrid work model) provides eligible employees (up to director level) the option to work from home on Wednesdays and Fridays, choose a compressed work week, or use flexible start and end times. Role requirements determine eligibility for each option.

SAP IS-U Product Owner – Billing and Device Management

Key skills