Key skills
Communication
About this role
Role Overview
- Lead and develop customer service teams
- Oversee office operations to ensure world-class customer service
- Drive continuous improvement in processes and systems
- Act as the escalation point for complex customer issues
- Ensure high-quality service delivery and compliance with internal processes
- Monitor and ensure timely completion of daily tasks
- Identify opportunities for business improvements
Requirements
- At least 5 years of relevant professional experience
- Experience in customer service environment, tender or bid management, office management, or administrative coordination
- Fluency in English, Dutch, and French is mandatory
- Excellent communication and active listening skills
- A responsible, trustworthy, and reliable mindset
- A strong commitment to delivering high-quality results
- Genuine passion for providing outstanding customer service and operational support
- Strong organizational and planning skills
Benefits
- Market related salary and a bonus plan
- A range of training opportunities
- Employee Assistance Program
- Hybrid working option
- International working environment