Investigate, analyze, and determine the extent of liability concerning first party homeowner property losses and damages.
Effectively communicate with policyholders, agents, and service providers via phone, email, and internal systems to accurately document claim details.
Successfully manage a pending claim load at varying stages of the claims process.
Interpret and apply the details of an insurance policy to ensure the accuracy of payments and claims declinations.
Interpret and apply computer generated loss estimates, engineer’s reports, and construction terminology.
Update and maintain comprehensive claim handling notations in our electronic claims management system and other related applications.

5+ years of experience as a desk adjuster in the homeowner/property industry.
Adjusting all perils (Plumbing (water mitigation), theft, vandalism, wind, hail, and fire.
Understanding of various policies and how to evaluate and apply appropriate coverage.
Comfortable with contractors and vendors to resolve claims efficiently and within the policy provisions.
Experience conducting recorded statements.
Exceptional written and verbal communication skills including drafting professional letters and e-mails.
Ability to stay calm under pressure and deescalate difficult situations.
Proficient in handling complex claims with loss values up to $100K.
Bachelor’s degree or equivalent experience is preferred.
High School Diploma or its equivalent (GED) is required.
Must be proficient with MS Office and other internal insurance related programs, systems or applications.
Ability to communicate effectively using programs such as Slack & MS Teams.
Previous experience using claims management systems and Cotality.
HAAG Certification is a plus.

Medical, Dental, and Vision
Short
and Long-Term Disability (Company Paid)
Voluntary Long-Term Disability
Employee Life & AD&D (Company Paid)
Voluntary Employee, Spouse, and Child Life & AD&D
Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
401K with a generous matching contribution and no vesting schedule
20 days of PTO annually (prorated based on hire date)
Company Paid Holidays and 2 “Choose Your Own Holidays”

Daily Claims Representative – P&C Insurance

Key skills