Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws.
Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records.
Obtains additional information as required to determine liability.
Documents claim files and facilitates processing of claims in collaboration with other departments.
Assigns outside experts when necessary to assist in investigation and in support of potential recovery.
Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action.
Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.
Learns and maintains knowledge of liability laws for each state.
Learns and maintains knowledge of motor vehicle codes.

High school diploma or GED and two years of related claims handling or customer service experience, or equivalent educational experience required.
Bachelor’s or Associate’s degree preferred.
Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred.
Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.

Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Inside Claims Representative I

Key skills