Account Director – Healthcare Practice

Role Overview

• As a senior leader within the team, you will be the trusted strategic advisor to your clients, building long-term partnerships based on insight, credibility and consistently exceptional delivery.
• Lead and develop senior client relationships, acting as a trusted strategic partner.
• Identify opportunities to grow accounts and strengthen client partnerships.
• Understand client priorities and provide proactive counsel and recommendations.
• Lead client meetings, workshops and presentations with confidence and authority.
• Ensure consistently high-quality delivery across all programmes.
• Shape and oversee integrated communications programmes that deliver measurable value for clients.
• Develop communication strategies aligned to client objectives and market needs.
• Oversee the planning and delivery of programmes across multiple accounts.
• Manage risks, budgets, timelines and resources to ensure successful execution.
• Collaborate with colleagues across Madano and AVENIR GLOBAL to deliver integrated solutions.
• Apply industry insight and emerging trends to strengthen client programmes.
• Identify and develop opportunities for organic account growth.
• Contribute to pitches, proposals and new business activity.
• Build and maintain relationships across the healthcare sector.
• Collaborate with colleagues to develop innovative solutions for clients.
• Represent Madano at industry events and within professional networks.
• Lead, mentor and develop account teams and medical writers.
• Create an inclusive, supportive and high-performing team culture.
• Provide regular coaching, feedback and career development support.
• Inspire teams to deliver exceptional client work and exceed expectations.
• Manage account budgets, forecasting and resource planning.
• Monitor financial performance, revenue and profitability.
• Support accurate invoicing and commercial reporting.
• Identify efficiencies and opportunities to improve account performance.
• Maintain quality standards across all client deliverables.
• Ensure robust review and quality assurance processes are followed.
• Gather and act on client feedback to strengthen delivery.
• Drive continuous improvement across account and project management processes.

Requirements

• Significant experience in healthcare or medical communications with a strong track record of client leadership
• Commercial awareness and experience identifying opportunities for growth
• Ability to develop strategic communications programmes and translate complex science into compelling narratives
• Experience leading and developing high-performing teams
• Confidence presenting to senior stakeholders and influencing decision-making
• A collaborative, proactive and solutions-focused approach.

Benefits

• 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service)
• Enhanced employer pension contribution
• Private Medical insurance (for you and your family)
• Income Protection insurance
• Life Assurance at 4x your salary
• Financial support and advice
• Travel insurance (for you and your family)
• An annual wellness benefit of £150
• Four-week sabbatical after every 5 years’ service.