Key skills
GoCommunication
About this role
Role Overview
- Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
- Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips
- Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments
- Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues
- Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust
- Apply your growing knowledge of the company’s processes and customers to help solve a range of problems and analyze possible solutions
Requirements
- Master’s degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field
- 1–5 years of experience in semiconductor process engineering or technical support (new graduates are also welcome)
- Strong analytical and problem-solving skills with hands-on experience in process development or equipment troubleshooting
- Familiar with Applied Materials' platforms is a plus
- Strong interpersonal and communication skills
- Fluent in English (TOEIC Certification 550+ is required; 700+ is preferred) and Mandarin
Benefits
- supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
- programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.