Provide advanced technical support and troubleshooting for telecom and networking solutions.
Analyze, diagnose, and resolve complex technical issues across multiple technologies and platforms.
Review, validate, and implement detailed technical designs and solutions.
Lead technical assessments, solution delivery, and customer engagements.
Coordinate installations, upgrades, migrations, and deployments of enterprise technology solutions.
Investigate network performance issues using packet analysis tools such as Wireshark and PCAP traces.
Collaborate with customers, project teams, and engineering groups to identify requirements and deliver effective solutions.
Provide technical guidance and mentorship to team members and stakeholders.
Develop and maintain technical documentation, knowledge articles, and best practices.
Participate in knowledge-sharing initiatives and contribute to continuous improvement efforts.
Support customer escalations and participate in on-call rotations as needed.
Assist with pre-sales activities, technical proposals, and solution recommendations.
Stay current with emerging technologies, telecom standards, and industry trends.

Bachelor's degree in Computer Science, Engineering, or a related field and 8+ years of professional experience; or 11+ years of equivalent professional experience without a degree.
Strong understanding of core telecommunications networking concepts.
Familiarity with telecom standards and protocols.
Experience working with Diameter and SS7 protocols.
Proficiency in network packet analysis using Wireshark and PCAP traces.
Strong Linux troubleshooting and system administration skills.
Excellent analytical, troubleshooting, and problem-solving abilities.
Ability to perform effectively during high-pressure situations and critical service outages.
Strong communication and customer-facing skills.
Demonstrated curiosity, initiative, and commitment to continuous learning.
Collaborative team player with a positive attitude.

Senior Telecom Support Engineer

Key skills