Partner directly with C-level leadership to support daily operational priorities and cross-functional initiatives.
Translate high-level direction into structured action plans, follow-ups, and execution tracking.
Coordinate across Accounting, Sales, Customer Success, and Delivery to ensure alignment and timely completion of key initiatives.
Support leadership in preparing materials, reporting, and structured presentations when needed.
Identify inefficiencies across administrative and inter-departmental workflows.
Lead practical improvements to processes between Sales, Accounting, AR, and Customer Success.
Contribute to back-office optimization initiatives, including exploring AI-enabled process enhancements.
Document and standardize procedures to improve speed, clarity, and accountability.
Support operational aspects of European expansion initiatives.
Coordinate cross-border workflows and ensure alignment with European time zones and partner expectations.
Assist in adapting internal processes to support international growth.
Maintain and improve operational dashboards and performance reporting.
Ensure data accuracy and integrity across CRM and operational systems.
Provide structured insights to support decision-making.
Track key metrics and deadlines to ensure visibility and follow-through.
Collaborate with external partners on operational coordination.
Support AR oversight and coordination with Accounting.
Facilitate clear handoffs and communication between departments.

BA/BS Degree
2–5 years of experience in Business Operations, Operations, Sales Operations, or a similar role.
Full professional fluency in English and French is required.
Experience in a SaaS or B2B environment preferred.
Strong analytical ability and attention to detail.
Comfort working with CRM systems and operational tools (Salesforce experience preferred).
Ability to operate with limited information and take initiative without waiting for detailed instructions.
Strong ownership mindset and high level of accountability.
Comfort working in ambiguity and managing shifting priorities.
Ability to meet tight deadlines and adapt when timelines change.
Flexibility in working hours when collaboration or deadlines require it, including occasional early mornings or evenings to align with European time zones.

Client Success Associate, SaaS/iPaaS

Key skills