Own and drive foundational platform capabilities, starting with IAM, including authentication, authorization, user management, access control models, and auditability
Define the roadmap and backlog for your product area, balancing customer needs, enterprise readiness, and long-term platform direction
Partner closely with engineering and security to make product decisions, evaluate tradeoffs, and drive execution
Work with Solution Architects and implementation teams to ensure platform capabilities are practical to deploy, integrate, and operate in real customer environments
Support integrations with enterprise systems used for access control and provisioning, such as HRIS, CCaaS, ITSM, and identity providers
Bring structure to ambiguous problems, proactively drive decisions, and keep work moving across multiple parallel workstreams
Help customer-facing teams understand how platform capabilities work, including configuration, rollout, and operational guidance
Contribute to the evolution of shared platform capabilities beyond IAM as priorities emerge

3+ years of experience in product management or a technical / technical-adjacent role, such as software engineering, solutions architecture, technical program management, implementation, or similar
Strong technical fluency: you’re comfortable discussing APIs, system behavior, architecture, technical tradeoffs, and implementation details with engineering teams
Strong product judgment and the ability to make clear decisions in ambiguous, systems-level problem spaces
High ownership, strong follow-through, and a bias toward action
Ability to work effectively across engineering, security, customer-facing, and implementation teams

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Platform Product Manager

Key skills