Care Coordinator, ABA Therapy

Role Overview

• Coordinate and fill cases by matching available and suitable BCBAs (Board Certified Behaviour Analysts) with families.
• Sourcing, screening and interviewing of potential top talent for available cases.
• Communicate with clinicians and families to ensure appropriate coverage.
• Onboard clinicians and prepare them to begin providing services.
• Manage sensitive, nuanced customer service interactions with professionalism and care.
• Ensure all coordination is accurate, timely, and well-organized in a fast-paced environment.

Requirements

• ABA experience is a plus, but not essential.
• Previous experience as a Recruiter in the healthcare industry.
• Excellent English communication and fluency.
• High emotional intelligence and strong intuition.
• Friendly, patient, and empathetic personality.
• Highly organized, detail-oriented, and able to move quickly when needed.
• Strong problem-solving and “puzzle-piece” matching ability.
• Basic computer skills.
• Comfortable navigating MS Office and Outlook.
• No advanced Excel skills required.