Desk Based Subsidence Engineer

Role Overview

• Proactively manage a diverse portfolio of subsidence claims, ensuring accuracy, compliance, and timely settlement within delegated authority limits.
• Champion the principle of treating customers fairly, providing clear communication and support throughout the claims process.
• Engage with clients, policyholders, local authorities, third parties, and internal teams to coordinate investigations and solutions.
• Maintain precise and up-to-date records in the company’s claims management system.
• Oversee third-party specialists—such as arboricultural consultants, site investigators, and drainage repair teams—ensuring quality and cost-effective outcomes.
• Review and audit surveyor reports, and create accurate building repair schedules using our in-house schedule of rates.
• Adhere to customer service standards and SLAs, delivering consistent, high-quality results.

Requirements

• Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB, MIStrucE, MCABE or progressing towards this
• Experience is considered
• Detailed knowledge of structural defects affecting buildings
• Ability to diagnose the cause of damage without visiting, based on information collected by others
• Detailed knowledge of subsidence engineering / surveying
• Experience of the insurance industry and understanding of insurance liability
• Ability to influence, negotiate and obtain agreement where required
• Ability to assess and resolve problems and find solutions
• Excellent interpersonal skills
• Good time management skills and ability to prioritise in order to meet deadlines

Benefits

**Career & Purpose **

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

**Mental, Physical & Emotional Wellbeing **

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan