APAC Salesforce, IT Operations Manager

Role Overview

• Act as the APAC lead for Salesforce Sales and Service Cloud, driving optimization initiatives that directly support Neogen’s commercial strategy.
• Develop a deep understanding of APAC business processes and identify opportunities where Salesforce capabilities can enhance productivity, visibility, and customer engagement.
• Lead complex cross-functional Salesforce projects from requirements through rollout and hypercare.
• Manage backlog, prioritize enhancements, and coordinate sprints aligned to APAC business priorities.
• Serve as the APAC escalation point for all Salesforce-related needs.
• Lead onshore and offshore Salesforce business analysts, admins, and architects.
• Provide clear direction, oversee execution quality, and support development of team capabilities.
• Gather and document requirements through interviews, workshops, and site visits.
• Translate business needs into functional specifications, user stories, and workflow designs.
• Collaborate with other application teams to ensure end-to-end process integration.
• Facilitate UAT, coordinate release evaluations, and drive rollout communication.
• Develop training materials and deliver training across APAC teams.
• Evaluate emerging Salesforce technologies and recommend adoption to advance APAC commercial execution.
• Ensure that all enhancements align with corporate governance and global architecture direction.
• Serve as the primary escalation contact for IT operations in APAC in coordination with Corporate IT.
• Ensure communication of regional requirements and provide updates on IT-related changes that impact APAC teams.
• Enforce global IT standards across APAC and ensure adherence to change management processes.
• Track APAC-relevant IT enhancements within the global IT portfolio.
• Own the resolution process for regional IT operational crises by engaging global service owners and local partners.
• Maintain visibility of infrastructure, cybersecurity, and application issues affecting the region.
• Engage regional business leaders to understand IT operational needs and ensure seamless coordination with corporate IT.
• Provide consolidated updates on IT-related activity affecting APAC.

Requirements

• Bachelor’s degree in a related field or equivalent experience
• 5+ years as a Salesforce Business Analyst or Product Owner in a global environment
• 3+ years of Salesforce configuration/implementation experience
• Salesforce Administrator certification strongly preferred
• Experience collaborating with IT infrastructure, digital, and security teams is an advantage
• Experience working in APAC markets (Korea, Japan, China, Thailand) preferred

Tech Stack

• Cloud
• Cyber Security

Benefits

• Strong technical mastery of Salesforce Sales and Service Cloud
• Advanced business analysis and problem-solving capability
• Clear, structured communication and stakeholder management
• Ability to lead cross-functional virtual teams
• Strong execution discipline and project leadership
• Cultural awareness and collaboration across APAC markets
• Understanding of enterprise IT operations, standards, and governance (secondary)