Health Care Customer Service Representative

State Collection Service is hiring a remote Health Care Customer Service Representative to assist patients and account holders with medical billing, insurance, financial assistance, and payment questions. The role handles calls, resolves account inquiries, documents interactions, and follows client policies and applicable regulations.

Responsibilities:

• Handle inbound and outbound calls to assist patients and account holders with billing and payment inquiries
• Explain account balances, insurance-related questions, payment options, and available financial assistance
• Establish and monitor payment arrangements in accordance with client guidelines
• Research and resolve account inquiries while providing accurate, professional customer service
• Maintain detailed and accurate account documentation
• Follow client-specific policies, procedures, and applicable regulations, including FDCPA, FCRA, and HIPAA
• Collaborate with supervisors and team members to meet individual and team performance expectations

Requirements:

• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable using computers and navigating multiple systems
• Ability to work independently while contributing to a collaborative remote team
• At least one year of customer service or call center experience preferred
• Experience in medical billing, healthcare insurance, or healthcare administration is a plus
• Bilingual skills are a plus