Customer Service Representative (remote)

TSM Solutions is hiring a remote Customer Service Representative to support small businesses in the construction industry. The role handles customer inquiries, schedules services, resolves issues, maintains customer records, and helps improve service experiences.

Responsibilities:

• Answer and respond to customer inquiries via phone, email, and chat in a prompt, helpful and professional manner
• Schedule services efficiently for our clients which include businesses within the construction industry
• Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction
• Maintain accurate customer records and document all interactions
• Collaborate with other team members to improve customer service processes and experiences
• Stay informed about our clients’ products and services to provide accurate information to customers

Requirements:

• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-focused attitude
• Experience in customer service or a related field
• Ability to manage multiple tasks and prioritize effectively
• Comfortable using various computer systems and software
• A high school diploma or equivalent is required
• Must enjoy providing exceptional customer experiences
• familiar with scheduling services in the construction industry
• additional education or training is a plus