Customer Service Representative (CSR)

Keil Electric is hiring a Customer Service Representative to serve as the first point of contact for customers. The role handles incoming calls and lead follow-ups, schedules and tracks jobs, and keeps the team’s scheduling records up to date.

Responsibilities:

• Answering Calls & Booking Jobs: Handle incoming customer calls with professionalism and warmth, follow up with new leads, and dispatch/schedule appointments to keep our technicians' calendars organized
• Managing Job Flow in Jobber: Monitor jobs from initial booking through completion and invoicing to ensure work moves smoothly through our CRM without getting stuck or missed
• Daily Tracking & Updates: Keep daily and weekly tracking sheets up to date so the team stays on top of scheduled work and catches any scheduling conflicts early

Requirements:

• You genuinely enjoy talking to people, helping solve problems over the phone, and delivering top-tier customer service
• You are detail-oriented and thrive on keeping busy, fast-moving schedules running on time
• You are comfortable working with computers, data entry, and scheduling software
• You take pride in showing up, following through, and doing things the right way
• experience with Jobber or a similar CRM/dispatch tool