Remote Bilingual Customer Service Representative

Startek is hiring a Bilingual Customer Service Representative to assist customers by answering questions, resolving service and billing issues, and identifying product enhancement opportunities. The role focuses on troubleshooting, customer satisfaction, and resolving customer interactions on the first call.

Responsibilities:

• In this remote position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients
• By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution

Requirements:

• 18 years of age or older
• High School Diploma or GED
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
• Excellent Communications skills
• Desire to actively engage and listen to your customers
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
• Ability to learn new concepts quickly and efficiently and apply those learnings in real-time
• A Windows 11 PC that meets our hardware requirements listed below
• Must be fluent in verbal and written Spanish & English (CEFR: B2 level or higher)