Sales Account Manager

Jtec Industries, Inc. is hiring an Account Manager to sell and support its mechanical material-handling solutions in an assigned territory. The role focuses on developing customer relationships, recommending products, managing sales activities and quotes, and providing ongoing customer service.

Responsibilities:

• Proactively engage with both existing and potential customers to demonstrate product features, clearly articulate the unique value proposition and solicit orders by tailoring solutions to align with the customers' specific needs and business objective
• Strategically recommend product solutions that address customer pain points, ensuring increased customer satisfaction and long-term client retentio
• Leverage digital sales tools to provide real-time information on product specifications, pricing, availability and lead times, ensuring accurate and timely communication to customers
• Actively seek and analyze customer feedback to continuously improve product offerings and service quality, driving customer loyalty and business growth
• Process customer RFQs, transcript to EDRs and spec sheets, and provide quotes to the customer
• Utilize CRM systems to manage all sales cycle interactions, proactively resolve issues and deliver ongoing support, ensuring a seamless customer experience
• Provide customers with options for trial agreements, and present all marketing materials for each application
• Identify prospective customers by using inbound leads, referrals from existing clients, participating in organizations or clubs and attending trade shows and conferences
• Regularly analyze competitive market trends, including product innovations and pricing strategies, to inform sales tactics and maintain a competitive edge
• Maintain high standards of communication by adhering to company protocols, including rapid response times, escalation procedures and professional email etiquette
• Collaborate cross-functionally to ensure alignment and consistency in customer communication
• Perform administrative duties, such as preparing sales forecasts and reports, keeping sales records, and filing expense account reports
• Reinforces Jtec Core Values within the company
• Other jobs and/or duties as directed by Director of Sales & Marketing or other Management

Requirements:

• High School Diploma (or GED or High School Equivalence Certificate)
• Bachelor's degree in business, Marketing or related field or equivalent of training and experience
• 1-2 years manufacturing sales experience
• Must have an Acceptable Driving Record and meet Insurance requirements for Driving (Required)
• Windows PC
• Microsoft Office Suite Proficiency
• CRM/ERP - Epicor
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Mathematics – Knowledge of arithmetic, basic addition, subtraction, multiplication, division
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services
• Business Acumen - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of people and resources
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents
• Speaking - Talking to others to convey information effectively
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Time Management - Managing one's own time
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Writing - Communicating effectively in writing as appropriate for the needs of the audience
• Persuasion - Persuading others to change their minds or behavior
• Service Orientation - Actively looking for ways to help people
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
• Near Vision – The ability to see details at close range
• Written Comprehension - The ability to read and understand information and ideas presented in writing
• Written Expression - The ability to communicate information and ideas in writing so others will understand
• Oral Expression - The ability to communicate information and ideas orally so others will understand
• Speech Clarity - The ability to speak clearly so others can understand you
• Speech Recognition - The ability to identify and understand the speech of another person
• Number Facility - The ability to add, subtract, multiply or divide quickly and correctly
• Deductive Reasoning - The ability to apply general rules to problems to produce answers
• Selective Attention - The ability to concentrate on a task over a period of time without being distracted
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks
• Integrity - Job requires being honest and ethical
• Cooperation - Job requires being pleasant with others and a good-natured, cooperative attitude
• Preferred employee state of residence: Ohio, Kentucky, Tennessee