Product Owner/ Business Analyst

A College HUNKS Hauling Junk & Moving franchisee is hiring a Product Owner to manage features for HunkWare, its in-house franchise operations platform. The role gathers and prioritizes requirements, coordinates with design and engineering, validates releases, and supports feature rollout and adoption.

Responsibilities:

• Be the single front door for product requests from all stakeholders
• Triage each request: clarify the problem, find duplicates, and decide whether it is a bug, an enhancement, or a new feature
• Keep requesters informed on status and expected timing
• Interview stakeholders and write epics and stories with clear acceptance criteria, edge cases, and permission rules
• Write product requirements documents (PRDs) for larger initiatives: the problem, goals, scope, user flows, success metrics, and open questions
• Document current behavior before a change
• Answer developer questions quickly so work is not blocked across time zones
• Review designs with UI/UX for business logic, copy, and edge cases before development starts
• Bring user feedback and usage data into design decisions
• Keep a ranked backlog against company goals, franchise impact, and engineering capacity
• Plan quarterly themes and release scope
• Break large projects into phases, each with its own scope, release, and success check, so value ships early and later phases can adjust
• Run the last functional and regression pass on our training environment after engineering QA
• Check calculations against expected results
• Make the go/no-go call for each release and log any defects you find
• Plan the rollout of each feature behind a flag: who gets it first, the default setting, and the rollback plan
• Turn flags on and off in our feature-flag tool for pilot locations, then everyone
• Create tickets to remove flags once a feature is fully live
• Review and edit the in-app release notes before they publish; decide which items to highlight
• Write short announcements, how-to guides, and FAQs for users, and give support teams a heads-up at least a day before changes that affect them
• Define a success metric for each launch and check it after launch
• Collect feedback from pilot users and turn it into follow-up work
• Retire legacy screens once adoption targets are met

Requirements:

• 3+ years as a Product Owner, Business Analyst, or Product Manager on a B2B or internal SaaS product
• A track record of writing user stories and acceptance criteria that engineers build from without rework
• Hands-on testing experience: you have run user acceptance testing (UAT) or regression passes and written clear bug reports
• Comfort with business logic heavy on numbers, such as pricing, quoting, discounts, taxes, or invoicing
• Daily use of Jira, or a similar tracker, for backlog and sprint management
• Experience working with a remote or offshore engineering team across time zones
• Clear written English. Much of this job is written specs, comments, and announcements
• Comfort saying no to stakeholders and explaining trade-offs
• Experience rolling out features with flags (Split.io, LaunchDarkly, or similar), including staged rollouts and rollbacks
• Experience with field-service, home-services, logistics, or franchise software
• Product analytics experience (Metabase, GA4, or RudderStack) to measure adoption
• Can read SQL, or write simple queries, to check data during testing
• Has reviewed Figma designs and written in-product copy
• Has written release notes, training materials, or change-management communications